FAQ
Frequently Asked Questions
How do I use the serum?
Apply a small amount to clean, dry eyelashes and eyebrows using the applicator. For best results, use once or twice daily as part of your regular beauty routine.
How long does it take to see results?
Results vary from person to person. With consistent daily use, many users notice healthier-looking, fuller lashes and brows over several weeks.
Can I use it on both my eyelashes and eyebrows?
Yes! Our formula is designed for use on both eyelashes and eyebrows.
Is the serum suitable for all skin types?
Our formula is made with gentle ingredients and is suitable for most skin types. If you have sensitive skin, we recommend performing a patch test before regular use.
Can I wear makeup after applying the serum?
Yes. Allow the serum to fully absorb before applying mascara, eyebrow products, or other makeup.
Is this made with pure castor oil?
Our serum is formulated with high-quality castor oil and carefully selected ingredients to help nourish and condition lashes and brows.
(Only use this if it's accurate for your product. If it contains other oils or ingredients, adjust the wording.)
How often should I apply the serum?
For the best results, apply consistently once or twice daily.
Is the product cruelty-free?
Yes. Eye·Lush is committed to offering products that are cruelty-free and never tested on animals.
(Only include this if it's true.)
Do you offer a satisfaction guarantee?
Yes! We stand behind our products with a 30-Day Satisfaction Guarantee. If you're not completely satisfied, please contact our support team, and we'll be happy to help.
How long does shipping take?
Shipping times vary depending on your location. Orders are typically processed within 1–3 business days, and estimated delivery times will be shown at checkout.
Where can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can also track your order anytime through our Track Order page.
How can I contact customer support?
If you have any questions, our support team is here to help. Simply visit our Contact Us page or email us, and we'll get back to you as soon as possible.